![]() ![]() I have just measured the PWM clock and it seems to be about 0.36 KHz rather than the target of 25 KHz as specified in the specification. At this point, I am thinking to close the ticket as this does not appear to be a concern of Corsair. I fear I have encountered an immovable object. So Corsair officially recommends a full reboot of the entire computer before plugging or unplugging a fan. Response follows.īased on my resources, Both devices were never intended to be “Hot Swappable” and it is recommended to restart the PC for the proper detection and functionality when connecting new devices. I received an update from Corsair Support regarding the CLCP fan hot plug issue. So I will count to 10 slowly and try again to make him understand which products i am talking about. In addition to the obvious firmware issues with the CLCP, I have to deal with a Corsair support person who seems to be totally confused, sending me responses that border on illiterate. He does say that he will investigate more so I will respond and explain that he seems to be confused about which product preceded which, or perhaps what a Commander Pro even is. So I am left with a response from a Corsair support person who does not even know when or in what order these products were released to the market, and a response that makes no sense to me at all no matter how many times I read it. The CLCM has been on the market for at least a year and probably longer. The CLCP was released for sale a few weeks ago. I do not even understand the first sentence as it is non-sensible.:thinking: He seems to think the CLCP was released BEFORE the CLCM which is clearly incorrect. Let me investigate more on this and will give more information, can you give me time until Tuesday so i can gather all the information? thank you Yesterday I received another response from Corsair -Īs for the my understanding, the commander came first before the mini, we have an with your commander pro as it works perfectly fine with your mini. Can you please explain to me why the Commander Pro cannot detect fans plugged in without power cycling the device. There are several posts on the Corsair forum regarding this problem and as more people purchase the Commander Pro, I expect that you will be receiving more support tickets regarding this problem. I suspect this is a firmware issue that could be resolved should Corsair choose to do so. I also own a Commander Mini and it detects hot-plugged fans just fine so I do not understand why the Commander Pro cannot do this. Upon checking, we don't support hot plugging or hot swapping with the fans nor the commander pro. The initial response I got is posted here. I opened a ticket at Corsair to address this issue. I originally posted about this in the Using SIV to provide information to diagnose issues or to control CL hardware threadīut since this is a CLCP firmware issue and not a SIV issue, I was advised to start this new thread for CLCP issues. A power cycle is required for the CLCP to detect the addition or removal of a fan.Īs the Commander Mini (CLCM) could detect Hot Plugged fans, I feel that the CLCP should also be able to do this. ![]() After a firmware update, the CLCP seems to be working well (under SIV control) but I have found that the CLCP is not able to detect fans that are plugged in or unplugged while the CLCP is running (Hot Plugging). I recently purchased a Commander Pro (CLCP) and 5 x HD140 RGB Fans.
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